An examination of leadership and management practices in business banking: A case study of Heritage Bank, Kano
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style:
- Recommended for :
- NGN 5000
Background of the Study
Effective leadership and management practices are essential for the success of business banking operations. Heritage Bank in Kano has been recognized for its strong management framework that emphasizes strategic decision-making, employee empowerment, and customer-centric approaches. The bank’s leadership plays a critical role in navigating the complexities of the business banking environment by fostering innovation, maintaining operational efficiency, and building resilient teams (Ijeoma, 2023). Over recent years, Heritage Bank has invested in leadership development programs, mentorship initiatives, and performance management systems aimed at enhancing managerial competencies. These initiatives have enabled the bank to adapt to market changes and improve service delivery for its corporate clients (Chukwu, 2024).
In today’s competitive financial sector, leadership practices that promote agility and effective communication are particularly valuable. Heritage Bank has adopted modern management practices that combine traditional banking expertise with contemporary techniques such as agile management, data-driven decision making, and continuous improvement processes. This integrative approach not only improves internal operations but also strengthens customer relationships by ensuring that service delivery is both efficient and responsive (Adenuga, 2025). Despite these advances, challenges remain in aligning leadership practices across various levels of the organization, which can result in inconsistent service experiences and operational inefficiencies. This study examines the leadership and management practices at Heritage Bank to determine their impact on business banking performance and identify opportunities for further enhancement.
Statement of the Problem
Although Heritage Bank has implemented several leadership development initiatives, inconsistencies in management practices persist across its business banking operations. One major problem is the gap between strategic objectives formulated by senior management and their execution at the operational level (Ijeoma, 2023). This misalignment often results in fragmented communication and varying levels of performance across different departments. Additionally, resistance to adopting modern management practices among some middle managers hinders the overall effectiveness of leadership initiatives (Chukwu, 2024). The challenges are compounded by external pressures such as market volatility and evolving regulatory requirements, which necessitate rapid and coordinated responses that are not always achieved due to leadership gaps (Adenuga, 2025). These issues ultimately affect customer satisfaction and operational efficiency, underscoring the need for a thorough assessment of current leadership and management practices. This study seeks to identify the root causes of these disparities and propose strategies to foster a more cohesive and effective management culture in business banking.
Objectives of the Study
- To assess the current leadership and management practices in Heritage Bank’s business banking division.
- To identify gaps between strategic leadership and operational execution.
- To recommend strategies for aligning leadership practices to improve performance.
Research Questions
- What leadership and management practices are currently employed at Heritage Bank?
- What challenges exist in aligning strategic objectives with operational practices?
- How can leadership be enhanced to improve business banking performance?
Research Hypotheses
- H₁: Effective leadership practices significantly improve operational performance in business banking.
- H₂: Gaps between strategic planning and execution negatively impact service delivery.
- H₃: Comprehensive leadership development programs enhance managerial effectiveness.
Scope and Limitations of the Study
This study focuses on Heritage Bank’s business banking operations in Kano, assessing leadership practices over recent years. Limitations include potential self-reporting biases and variability in leadership styles across departments.
Definitions of Terms
- Leadership and Management Practices: The methods and strategies used by managers to guide, motivate, and oversee organizational operations.
- Business Banking: Financial services provided to corporate and commercial clients.
- Operational Execution: The implementation of strategic plans at the ground level.
Related Project Materials
An evaluation of science boot camps and their impact on STEM students in Kwaya Kusar LGA, Borno State
Background of the Study :
Science boot camps are intensive, short-term programs designed to immerse students in STEM subjec...
An evaluation of local farmers' perceptions of climate change in Orumba South Local Government Area, Anambra State
Background of the study:
Local farmers in Orumba South Local Government Area are increasingly experiencing the effects of climate change...
The role of school sports programs in reducing absenteeism among students in Gusau Local Government Area, Zamfara State
Background of the Study
Absenteeism among students remains a pervasive challenge that undermines academic performance and...
AN ANALYSIS OF THE USE OF TESTIMONY AS A MEANS OF PROOF IN NIGERIA
ABSTRACT
It is natural and common in human society to have between individuals a kind of dispute that may probably arise. Islamic Law had...
The Role of International Cooperation in Combating Tax Avoidance in Nigeria: A Case Study of the OECD BEPS Framework
Background of the Study
Tax avoidance, where companies exploit legal loopholes to redu...
The effect of open defecation on urban sanitation in Ife Central Local Government Area, Osun State
Background of the Study
Open defecation remains a persistent sanitation challenge in Ife Central, contributing to adverse...
An Assessment of Digital Linguistic Creativity in Nigerian Online Communities: A Comparative Analysis of Twitter and TikTok
Background of the Study
Digital linguistic creativity has become a hallmark of Nigerian online communities, where users inv...
THE IMPACT OF INFORMATION LITERACY ON STUDENTS' PARTICIPATION IN ACADEMIC DISCUSSIONS AT ODUDUWA UNIVERSITY, IPETUMODU, OSUN STATE
Background of the Study
Active participation in academic discussions is vital for deep learning and critical thinking. At O...
The Impact of Corporate Governance on Shareholder Wealth: A Case Study of Nestlé Nigeria Plc
Background of the Study
Corporate governance refers to the structures, practices, and processes through which a company...
The effect of branch network accessibility improvements on expanding financial inclusion in Nigeria: a case study of Co-operative Bank of Nigeria
Background of the Study
Financial inclusion remains a critical priority in Nigeria, where a significant portion of the population remains...
